At PrintsByMitu, we are dedicated to ensuring the satisfaction of our customers with our premium bedsheets and cushions. Our Refund and Return Policy is designed to make your experience smooth and trustworthy, whether you’re shopping with us nationally or internationally. Please read the following guidelines carefully.
1. Returns Eligibility
- Timeframe: Customers may initiate a return request within 14 days of receiving the product.
- Condition of Product: To qualify for a return, the item must be unused, unwashed, and in its original packaging, with all tags attached.
- Non-Eligible Products: Customized or personalized items are not eligible for returns unless they are defective or damaged upon arrival.
2. Return Process
- Step 1: Contact us via our customer service email at support@printsbymitu.com with your order details, photos of the product, and reason for return.
- Step 2: After reviewing your request, we will provide return instructions, including the return shipping address.
- Step 3: Ship the item back to us. Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.
- Step 4: Once received and inspected, we will notify you of the approval or rejection of your return.
3. Refunds
- Eligibility: Refunds will be issued only for approved returns, subject to inspection of the returned product.
- Processing Time: Once the return is approved, refunds are processed within 7-10 business days and credited to the original payment method.
- International Refunds: For international orders, exchange rates or bank processing times may affect the final refund amount and timing.
4. Damaged or Defective Items
- If an item arrives damaged or defective, please contact us within 7 days of receipt. Provide photos and a detailed description of the issue. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.
5. Exchange Policy
- Exchanges are subject to product availability. Please initiate an exchange request within 14 days of receiving the item. The item must be in its original condition.
- For international exchanges, additional shipping charges may apply.
6. Non-Returnable Items
- Sale items, gift cards, and custom-made orders are non-returnable and non-refundable unless defective.
7. International Orders
- International returns are accepted; however, the customer will be responsible for return shipping costs and any applicable duties or taxes. Refunds for international orders will exclude original shipping fees.
8. Customer Support
- For any questions regarding your order or our return policy, please reach out to our team at support@printsbymitu.com. Our representatives are happy to assist you and provide a hassle-free experience.
By purchasing from PrintsByMitu, you agree to this Refund and Return Policy. We value your trust and strive to provide a delightful experience with each order.